Complaints Policy
Introduction
Rent a Tent NI values customer feedback and is committed to resolving complaints promptly and fairly.
How to Make a Complaint
- Contact Us Directly: Email your concerns to info@rentatentni.com or call us at 028 96 005615.
- Provide Details: Include your name, contact information, and a clear description of the issue.
Our Process
- Acknowledgment: We will acknowledge your complaint within two working days.
- Investigation: Your issue will be thoroughly investigated.
- Resolution: We aim to resolve complaints within 14 days. If additional time is required, we will keep you informed.
Escalation
If you are unsatisfied with the resolution, you can escalate your complaint by emailing info@rentatentni.com with the subject line "Complaint Escalation."
